AI Assistant

Configure your AI-powered assistant for automated responses (Premium Feature).

AI Assistant Status
Toggle the AI assistant on or off. When enabled, it will attempt to answer incoming messages based on your configuration.
Personality & Tone
Define how your AI assistant should interact with customers.

This will guide the tone and style of the AI's responses.

Response & Hand-off
Control when the AI responds and when it should hand over to a human agent.

How quickly the AI should respond after a message is received.

Comma-separated keywords. If a message contains any of these, the AI will not respond and flag for human review.

Knowledge Base
Provide information for the AI to use when formulating answers.

The AI will use this information to provide more accurate and relevant responses. Keep it updated.

The AI Assistant utilizes Genkit flows. Ensure your AI models are properly configured in your Genkit setup. This form configures parameters passed to the `autoResponseSuggestions` flow.